Refund Policy

1. Our Commitment to You

At flightdeals.net, operated by Melbourne Tech, LLC, we stand behind our service and want you to be completely satisfied with your experience. We've designed our refund policy to be fair and customer-friendly while ensuring we can continue to provide excellent service to all our users.

If you're not happy with our service for any reason, we're here to help. Our goal is to resolve any issues quickly and fairly.

2. Subscription Refund Terms

2.1 7-Day Satisfaction Guarantee

We offer a 7-day satisfaction guarantee for all Pro subscriptions. If you're not completely satisfied with our service for any reason, you can request a full refund within 7 days of your initial purchase or subscription renewal.

2.2 Monthly Pro Subscriptions

• Within 7 days: Full refund of your current month's subscription fee
• After 7 days: Pro-rated refund for the unused portion of your current billing cycle
• Cancellation: When you cancel, you'll retain access to Pro features until the end of your current billing period

2.3 Yearly Pro Subscriptions

• Within 7 days: Full refund of your annual subscription fee
• 8-90 days: Pro-rated refund based on the unused portion of your subscription period
• After 90 days: No refunds available (except for qualifying circumstances listed in Section 3)
• Cancellation: When you cancel, you'll retain access to Pro features until the end of your current subscription period

2.4 Free Service

Our free service requires no payment, so no refunds are applicable. However, if you experience technical issues with the free service, please contact our support team and we'll be happy to help.

3. Qualifying Circumstances for Refunds

We may provide refunds outside of the standard timeframes in the following circumstances:

• Technical Issues: If our service experiences significant downtime or technical problems that prevent you from using the features you paid for
• Billing Errors: If you were charged incorrectly or experienced unauthorized charges
• Customer Dissatisfaction: If you're genuinely unsatisfied with our service quality within the first 7 days
• Service Changes: If we make significant changes to our service that materially affect your subscription
• Exceptional Circumstances: Other situations at our discretion where a refund is warranted

Each case will be reviewed individually, and we'll work with you to find a fair solution.

4. Non-Qualifying Circumstances

Refunds may not be available in the following situations:

• Change of Mind: Requests made more than 7 days after purchase simply because you no longer want the service
• Service Misuse: If you've violated our Terms of Service or used our service inappropriately
• Prolonged Usage: Yearly subscriptions beyond 90 days (unless qualifying circumstances apply)
• External Factors: Issues caused by problems with your internet connection, device, or other factors outside our control
• Third-Party Issues: Problems with airlines, booking sites, or other third-party services we link to

Even in these situations, we encourage you to contact us so we can discuss possible solutions.

5. How to Request a Refund

Requesting a refund is simple and straightforward:

5.1 Contact Methods

• Live Chat: Use the chat widget on our website for immediate assistance
• Email: Send your request to support@flightdeals.net

5.2 Information to Include

To help us process your request quickly, please include:

• Your account email address
• The reason for your refund request
• Your subscription type (monthly or yearly Pro)
• Any relevant details about your experience

5.3 Our Response

Our support team will respond to your refund request within 24 hours during business days. We'll review your request and work with you to resolve any issues or process your refund if appropriate.

6. Refund Processing

6.1 Processing Time

Once your refund is approved:

• We'll initiate the refund within 1-2 business days
• The refund will appear in your account within 5-10 business days
• Processing times may vary depending on your payment method and financial institution

6.2 Refund Method

Refunds will be processed to the original payment method used for the purchase. We cannot process refunds to different payment methods or accounts.

6.3 Partial Refunds

For pro-rated refunds, we'll calculate the unused portion of your subscription and refund that amount. You'll receive an email confirming the refund amount and expected processing time.

7. Chargebacks and Payment Disputes

7.1 Contact Us First

Before initiating a chargeback or payment dispute with your bank or credit card company, we strongly encourage you to contact our support team first. We're committed to resolving issues quickly and fairly, and this approach:

• Typically resolves issues faster than the chargeback process
• Helps us improve our service for all users
• Avoids unnecessary complications for both parties

7.2 Chargeback Policy

While we prefer to resolve issues directly, we understand that chargebacks may sometimes occur. However, please note:

• Chargebacks are costly to process and take significant resources to manage
• If you initiate a chargeback without first contacting our support team, your account may be permanently suspended
• Account suspension means you'll no longer be able to use our service or create new accounts
• We reserve the right to pursue collection of chargeback fees and associated costs

This policy helps us maintain fair pricing for all users by avoiding unnecessary chargeback fees.

7.3 Disputed Charges

If you see a charge you don't recognize, please contact us immediately at support@flightdeals.net. We'll investigate the charge and resolve any billing errors quickly.

8. Policy Changes

We may update this refund policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on our website and will apply to purchases made after the effective date of the updated policy.

Existing subscriptions will be governed by the refund policy in effect at the time of purchase, unless the changes are more favorable to customers.

9. Additional Information

9.1 Fair Usage

Our refund policy is designed to be fair and generous. We trust our users to use this policy reasonably and in good faith. Repeated refund requests or apparent abuse of this policy may result in account restrictions.

9.2 Legal Rights

This refund policy doesn't affect any legal rights you may have under applicable consumer protection laws. In some jurisdictions, you may have additional rights beyond those described in this policy.

9.3 Currency and Exchange Rates

Refunds will be processed in the same currency as the original purchase. If exchange rates have changed since your purchase, the refunded amount may differ slightly from what you originally paid due to currency fluctuations.

10. Contact Information

If you have questions about this refund policy or need to request a refund, please contact us:

Email: support@flightdeals.net

Live Chat: Available on our website

Our support team is committed to providing excellent customer service and will work with you to resolve any issues promptly and fairly.