Privacy Policy

1. Introduction

flightdeals.net ("we," "us," "our," or "flightdeals.net") is operated by Melbourne Tech, LLC. We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, and access our services (collectively, the "Service"). By using our Service, you consent to the practices described in this Privacy Policy.

Our registered address is: 30 N Gould St Ste 6707, Sheridan, WY 82801, United States.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account or use our Service, we may collect the following personal information:

• Account Information: Name, email address, password, and account preferences
• Social Login Data: When you sign in using Apple or Google, we receive your name, email address, and profile picture from those platforms
• Preferences: Currency preference and alert settings
• Communication Data: Information you provide when contacting our customer support team
• Marketing Preferences: Your consent and preferences for receiving marketing communications

2.2 Information Automatically Collected

When you use our Service, we automatically collect certain information:

• Usage Analytics: Pages visited, time spent on site, clicks, user interactions, and browsing patterns
• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Network Information: IP address, internet service provider, and general location information
• Performance Data: Page load times, error logs, and technical performance metrics
• Referral Information: Information about how you found our Service, including referring websites

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Authenticate users and maintain login sessions
• Remember user preferences such as currency settings
• Analyze user behavior and improve our Service
• Provide analytics through our third-party service providers

You can control cookie settings through your browser, though some features of our Service may not function properly if cookies are disabled.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Providing deal alerts, account management, and core functionality
• Communication: Sending deal notifications, service updates, and responding to your inquiries
• Personalization: Customizing your experience based on your preferences and usage patterns
• Analytics and Improvement: Understanding how users interact with our Service to improve features and performance
• Marketing: Sending promotional communications if you have opted in to receive them
• Security: Protecting against fraud, abuse, and unauthorized access
• Legal Compliance: Meeting our legal and regulatory obligations
• Customer Support: Providing technical support and addressing user issues

4. Third-Party Service Providers

We work with trusted third-party service providers to deliver our Service effectively. These providers may process your personal information on our behalf:

4.1 Analytics Services

PostHog: We use PostHog for web analytics and user behavior tracking. PostHog collects information about your interactions with our Service, including page views, clicks, and user journeys. This data helps us understand user behavior and improve our Service. PostHog may collect IP addresses, device information, and usage patterns. For more information, see PostHog's Privacy Policy.

4.2 Customer Support

Intercom: We use Intercom to provide customer support and live chat functionality. When you contact us through our support system, Intercom processes your email address, conversation history, and any information you share during support interactions. Intercom may also collect IP addresses and browser information. For more information, see Intercom's Privacy Policy.

4.3 Payment Processing

Creem.io: For Pro subscription billing, we use Creem.io as our payment processor. We share your email address with Creem.io for billing purposes. Creem.io handles all payment information and transactions directly. We do not store or process credit card or other payment information ourselves.

4.4 Email Services

Resend: We use Resend to deliver deal alerts and other email communications. Resend processes email addresses and email content on our behalf. We do not track email opens or clicks in our communications.

4.5 Database and Infrastructure

Supabase: We use Supabase as our backend infrastructure and database provider to store user account information, preferences, and alert settings securely.

All third-party providers are contractually required to protect your information and use it only for the purposes we specify.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who provide services on our behalf, as described in Section 4
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or those of our users or others
• Aggregated Data: Anonymized, aggregated data that cannot identify individual users for research and analytics purposes
• With Your Consent: When you have explicitly consented to the sharing

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure cloud infrastructure with reputable providers
• Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account Data: Retained while your account is active and for 30 days after account deletion
• Analytics Data: Retained for up to 2 years for business analysis and improvement purposes
• Support Communications: Retained for customer service and quality purposes
• Legal Obligations: Some information may be retained longer if required by law

After the retention period, we will securely delete or anonymize your personal information.

8. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Control

• Account Access: You can view and update your account information through your account settings
• Data Portability: You can request a copy of your personal information in a structured format
• Correction: You can update or correct inaccurate personal information
• Deletion: You can request deletion of your account and associated data

8.2 Communication Preferences

• Deal Alerts: You can modify or disable alert settings through your account
• Marketing Emails: You can opt out of marketing communications using the unsubscribe link in emails or through your account settings
• All Communications: You can opt out of all non-essential communications

8.3 Analytics and Tracking

• Cookie Controls: You can manage cookie preferences through your browser settings
• Do Not Track: We respect browser "Do Not Track" signals where technically feasible

To exercise these rights, please contact us using the information provided in Section 12.

9. International Data Transfers

Our Service is operated under the jurisdiction of the United States, and your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

When we transfer personal information internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our Service

Your continued use of our Service after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@flightdeals.net

Support: Through our live chat feature on the website

We will respond to your inquiries within a reasonable timeframe and work to address your concerns promptly.

13. Additional Information

13.1 California Residents

California residents may have additional rights under the California Consumer Privacy Act (CCPA). If you are a California resident, you may request information about our data practices and exercise certain privacy rights. Contact us using the information above for CCPA-related requests.

13.2 Third-Party Links

Our Service may contain links to third-party websites, including airlines and booking platforms. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13.3 Business Purposes

We collect and use personal information for the business purposes described in this Privacy Policy. We do not use personal information for purposes that are not reasonably necessary and proportionate to achieving our business objectives.